System & Solutions Engineer

Do you want to elevate your career as a System & Solutions Engineer?

Working within our Professional Services team, you will be key technical liaison for all our partners across Europe, positioning yourself as the trusted advisor they rely on for major project decisions.

Collaborating seamlessly with your dynamic colleagues from across the business, you'll play a pivotal role in empowering our partners to receive maximum value from their partnership with Airsys by being the catalyst for understanding how our cutting-edge products, services and solutions can solve their real-world requirements, you'll be at the forefront of innovation.

Join us at this exciting juncture in our journey, where your expertise and passion for technology will shape the future of Airsys Europe. Unleash your potential and be a driving force in our pursuit of excellence!

Department: Professional Services
Reports to: Head of Professional Services
Direct reports: 0
Location: Airsys Europe, Marie Curieweg 3G, 6045 GH Roermond, The Netherlands
Job Type: Full-Time
Hours of work: 08:30 – 17:00 CET, Monday-Friday
Salary: Competitive

Through listening to our dealers’ needs, and investing heavily in our products and people, we have arrived at an exciting point in our evolution as the Europe’s number one RF distributor.

We are a service focused team, with dealer satisfaction and trusted relations being of the highest priority. At Airsys we believe that you cannot beat face to face contact with clients and therefore some travel will be involved.

Duties will include:

Address all technology related queries on time and in line with company SLAs.
Project manage system designs, builds, and where needed, installations.
Provide advanced technical support for customers to support pre-sales and post-sales processes.
Provide our dealers with subject matter expertise across the Two-Way Radio, LTE, IP Systems and PTT product portfolio, either through personal knowledge or leveraging others within the wider team, including manufacturers
Train dealers to use products effectively.
Prepare and deliver advance communication system training to Customers and End users.

Key Responsibilities:

The System & Solutions Engineer role breaks down into three key areas:

1. Project management & implementation

Collaborating with dealers to form comprehensive system designs to solve their customers’ challenges.
Project leading the engagement, partnering with the necessary internal resources to ensure a successful delivery of the agreed solution.
Complete oversight on projects from conception, to order fulfilment, and finally dealer sign off.
On occasion, assist dealers with system installations where necessary.
To operate aligned to industry standards, ideally Prince2, but not essential.

2. Presales and post-sales support

Partnering within the sales team (Sales and Product Specialists) to identify and qualify sales opportunities.
Understanding dealers’ technical priorities & objectives and mapping Airsys solutions to best support those requirements.
Providing inputs on proposed requirements for implementing and supporting new products based upon dealers’ feedback.

3. Training

Take charge of all training programs and carry out system training on customers at Airsys, on customer site or remotely.
Periodically develop new training programs where needed, to be added to the Airsys training portfolio.
Provide advanced systems training that supports the channel partners and their customers, with Statements of Work and Project administration discipline.

The ideal candidate:

Strong organisational and problem-solving skills
A customer focused mind-set, always looking to exceed customer expectations.
Experience of working within a similar customer focused function, and a demonstrated ability to work with clients.
Gain and maintain the highest levels of technical qualifications and expertise possible.
Work together with the workshop manager to support customer services

Qualifications and/or Skills

Engineering diploma or HNC in computing.

Previous Experience

Essential:

All Motorola solutions advanced qualifications CAPMAX, Tetra and DMR to be completed internally.
Cisco Certified Network Associate (CCNA)
Microsoft Certified Solutions Associate
Microsoft Certified Systems Engineer
Microsoft Certified Professional (MCP)
Wireless Point to Point network experience
Knowledge & support experience of cloud hosting (inc AWS services)
Knowledge & support experience of Android & iOS communication devices and apps
Teamwork with good communication skills
MS Office (Word, Excel)
CompTIA Security+
Setup & support all client workstations (Setup of all user accounts and all required software such as VPN client, Office Packages, Antivirus)
Analysis skills and methodical approach to problem resolution and investigations
Understanding of the functionality of RF/IT communications and practical knowledge of test campaigns
Availability to work ‘out-of-hours’ during some weekdays and weekend.
Full Driving Licence

Benefits

Great team and company culture
25 days leave per year plus bank holidays
Company car
Free parking
Opportunities for development and personal growth
Pension contribution
Bonus scheme
Cycle to work scheme